BW²a — Bogac World Wide Automation

Every answer has a source.

Error codes tell you what went wrong. They don’t tell you who fixes it, or whether anyone needs to drive out. BW²a builds support agents for equipment operators: a fault described in plain words goes in; an answer with its source, and a dispatch decision, come out.

No answer without a source Three verticals on one engine Hazard boundaries enforced in code

See it working on real equipment. Request a demo →

Why this exists
Some answers are pages, some are people. None are invented.

Error code tables are published, indexed and free, tens of thousands of them across every make. What none of them say is who performs the repair — a receipt roll and a dispenser motor sit side by side, one a clerk and one a truck roll, and nothing marks which.

Verticals

One engine. Three bodies of knowledge.

The engine carries no customer's content. Each vertical is its own model file, and every answer in it points back at a source — the operator's own service documentation where it exists, field experience marked as such where it doesn't. Adding a fourth is a content build, not a rewrite.

ATM Resolution Desk

Retail ATM fleets

Card capture, dispense faults, note rejects, receipt printers, terminal offline. Separates a processor outage from a machine fault before anyone travels.

Two fleets · one code table

Air & Vacuum Resolution Desk

Vacuum, air and combination units

Almost no error codes on this equipment, so plain words are the only way in. Suction, coin faults, display messages, site electrical.

Plain-word entry · no code table

Tire Inflation Resolution Desk

Coin, card and free-air machines

Display codes, deflation faults, compressor and output-side work, install and specification questions. Model variants change the answer.

Model-aware · the variant changes the answer
What an answer looks like

Three real exchanges.

Taken from the working systems, not written for this page.

ATM · the money one
it keeps rejecting notes
Ten consecutive rejects. The terminal is up, online and earning nothing.
Dispatch tech · Same day
1Pull the reject bin and inspect what is actually being rejected.
2Uniform rejects across denominations point to the feed path or a dirty sensor.
MANUAL  Dispenser code — 10 notes rejected in a row
FIELD  Full surcharge loss while the terminal still reports healthy to an offline-only monitor
Air & vacuum · nobody goes
nothing else on that circuit works either
Site power loss. The machine is not the problem.
No dispatch · None
1Confirm with the site that mains power is out in that area.
2No action on the machine until power is restored.
FIELD  Not represented in the manual — a dead circuit and a dead machine produce the same call
Air & vacuum · free checks first
it's barely picking anything up
Weak or no suction. Work it outside in — the free checks account for most of these.
Next route visit · ~10 min
1Disconnect the hose at the machine and look through it toward a light. Mats, cups and wadded paper lodge near the bend. Clear from the machine end.
2Empty the lower dirt chamber completely and shake out the filter bags. Replace them if they stay grey after shaking.
3Check the underside of the canister for missing cap plugs — an unplugged canister leaks continuously and never recovers.
MANUAL  Unit service manual — lack of vacuum suction: hose, bags, chamber, splits, gaskets
CATALOG  Canister cap plugs
FIELD  Sites that empty on a schedule rather than on complaint generate a fraction of the suction calls
The same agent, the rest of the day

Not just faults.

A support line carries everything that is not a fault, and most of it is cheaper to answer than a call. The build answers all of it from the same content, with the same citations.

“it took my money and no air came out”
Refund intake filed, callback promised. It states no eligibility and makes no decision, because that is the site's call, not the agent's.
“who do I call, our site is in Texas”
The direct technician line. Not the switchboard, and it says which menu option to press if they call the office anyway.
“where are the manuals”
The page, one tap. No search box, no guessing at a URL, and never an address that is not on the confirmed list.
“I need a new chuck”
Five catalog matches with part numbers and a link to order each one. It never states a price; the store owns that number.
“I want a machine at my store”
Qualified and routed to sales — gas station, c-store, car wash or tire shop — with the product pages for each.
“send a tech to our store in Charlotte NC”
A service request, not a phone number. It fills in what was already said and asks once for the rest.
How it installs

One script tag, or a QR on the machine.

The website entry point is a widget in the corner of the operator's own page. The machine entry point is a QR sticker that lands on a full page, because a technician in front of a broken unit is not browsing a website looking for a bubble. Same agent, same answers, two front doors.

Don’t take any of this on trust. The working assistant is shown by invitation, on the operator’s own equipment and content.

Request a demo →